Decrypt Virtual Machine

RansomHunter can decrypt VMware, VirtualBox, Hyper-V, XenServer and others.

+ 400
Companies With Sensitive Data that Trusted Us
+ 0 PB
Total Data Decripted and Safe Recovered
$ 0 M
Amount Saved Without Dealing with Hackers

Decrypt Files in Virtual Machines

Decrypting virtual machines is a job that requires specialists with in-depth knowledge of VM operation and data decryption.

Virtual machines (VMs) are perfect solutions for companies that need to segment physical servers into virtual servers to branch out their processes, the main ones being VMware, VirtualBox, Hyper-V, XenServer, among others, essentially stored in .VHD and .VDHX files or .VMDK files.

Hacker groups have developed malware focussed on .VHD and .VHDX files. Although VMs are autonomous, they can be stored on the same server, sharing its hardware resources.

In cases where the ransomware hits the virtual machine, it can completely encrypt all the files, preventing them from being read, and even move laterally on the victim’s system, potentially hitting several virtual machines in a single attack.

Although ransomware attacks are one of the main reasons for data loss in virtual machines, files can be lost due to operational failures, file deletion and corruption and hardware problems.

Decrypting virtual machines is a job that requires specialists with in-depth knowledge of VM operation and data decryption.

Virtual machines (VMs) are perfect solutions for companies that need to segment physical servers into virtual servers to branch out their processes, the main ones being VMware, VirtualBox, Hyper-V, XenServer, among others, essentially stored in .VHD and .VDHX files or .VMDK files.

Hacker groups have developed malware focussed on .VHD and .VHDX files. Although VMs are autonomous, they can be stored on the same server, sharing its hardware resources.

In cases where the ransomware hits the virtual machine, it can completely encrypt all the files, preventing them from being read, and even move laterally on the victim’s system, potentially hitting several virtual machines in a single attack.

Although ransomware attacks are one of the main reasons for data loss in virtual machines, files can be lost due to operational failures, file deletion and corruption and hardware problems.

Process for Recovering Virtual Machines

RansomHunter’s experts can decrypt virtual machines of any make or model, working even on highly complex cases, because we have the technology to do so.

We have already helped our clients save millions of dollars by not negotiating the ransom demanded by hackers.

Our processes can be carried out anywhere in the world via our remote recovery service.

Our initial diagnosis can be made within 24 working hours. After this diagnosis, we send a commercial proposal and, once approved, the recovery process begins immediately.

Payment is only made once the recovery has been completed and the files have been verified by the client. Throughout the process, the client will be accompanied by a specialist.

All our solutions have been developed to comply with the non-disclosure agreement (NDA). All processes are highly confidential.

We Are Always Online

Fill in the form and we will contact you to start the decryption process of your files. Always at your disposal, 24×7.

Remote File Submission

The files are sent to a controlled and totally secure virtual environment.

Advanced Diagnostics

We assess the extent of the damage caused by the ransomware.

Data Reconstruction

We decrypt the files using a proprietary technology.

Homologation and Rollback

The client validates the integrity of the restored files.

What to do if you are hit by a Ransomware

1

Isolate the Affected Device From the Rest of the Network

Many ransomware can move laterally in the hacked system, potentially reaching the other internal servers, so restricting the malware’s range is vital.
2

Check Backup

If the backup is up to date and has not been reached by the ransomware, the data can be restored quickly without further damage.
3

Avoid Contact With the Criminals

Hackers use psychological tactics to pressure the victim who is already weakened by the attack. Hackers rely on this weakness to extort the victim more easily.
4

Don’t Negotiate With Criminals

Any payment is strongly discouraged by government authorities, as these amounts finance the group for further attacks, and there is no guarantee that the decryption key will in fact be released.

5

Contact Government Authorities

The Cybersecurity and Infrastructure Agency (CISA) leads the U.S. government’s efforts to combat cyber attacks.

6

Contact a Company That Specializes in Decrypting Ransomware Files

The damage caused by operational downtime can exceed the ransom value, so hiring a company like RansomHunter to decrypt the files is the best option.

Trusted by Content-Critical Businesses Worldwide

Daniel Magalhães
Daniel Magalhães
CEO • Soway
Client Since 2019
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"Without any doubts this is the best data recovery company. Digital Recovery contact details will always be saved on my cell phone, as I will inevitably need it again."
Adauto Santos
Adauto Santos
Server Analyst • Kroton
Client Since 2017
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"The quality of the service is excellent. The attention given to the service is gratifying and the feedbacks that are given leave us calm, knowing that we can trust in the work and dedication."
João Schmidt
João Schmidt
CEO • Platz
Client Since 2016
Read More
"The second time I count on the agility and professionalism of the Digital Recovery team, they are very experienced and agile. I recommend them to everyone".

Frequently Asked Questions AboutRansomware Recovery

Every day, ransomware attacks are more developed. After a successful
attack attempt, the ransomware quickly
maps the user’s most important files to
begin encryption. Microsoft Office files,
databases, PDFs and images are among
its main targets.

Yes, yet the ransomware is designed not to be identified by the firewall, so it can infiltrate the company’s internal system and disable defenses, move laterally, and alter backup routines.

The user can identify the ransomware action, even if the system cannot identify it, the malware uses the system’s own resources for the encryption process, and may be slow to respond to user requests.

The file extensions are changed, a specific extension is added that mentions the attacker group. Stay tuned for these signs.

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Yes, it is possible. But there is a risk that some files will be corrupted. Once you identify the ransomware action on the system, disconnect the device from the internet, this will break the group communication with the malware, some ransomware can continue encryption even without internet access.

You can also initiate antivirus countermeasures to isolate the malware and delete it, if the antivirus has not been disabled by the ransomware.

Stopping the encryption is extremely difficult, the ransomware is designed to disable any system or user countermeasures, decreasing the chances of the process being interrupted.

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The attacks usually happen when there is a drop in the flow of users in the system, which happens on weekends and holidays, during the early hours of the morning, making these dates suitable for attacks.

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There are numerous encryption algorithms, but the most widely used are RSA [Rivest-Shamir-Adleman]-2048 and AES [Advanced Encryption Standard].

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First of all, keep calm, criminals count on the victim’s desperation. Follow these tips:

  • Isolate the affected device – The ransomware can move laterally through the system and reach other devices, so it is important to isolate its field of action.
  • Verify backup – If the backup has not been reached by the ransomware, data can be quickly restored without major problems.
  • Avoid contact with criminals – Criminals use psychological tactics to extort as much money as possible in the shortest possible time, the fact that the victim is emotionally involved with the incident makes him an easy target.
  • Don’t negotiate with the criminals – The group gives no guarantee that the decryption key will be released after the ransom is paid, you have to take only the criminals’ word for it. Besides the payment will fund the group for further attacks.
  • Contact government authorities – The government has agencies that specialize in combating cyber attacks, which will investigate the case.
  • Contact a company that specializes in decrypting Ransomware files – RansomHunter is able to decrypt ransomware files without the need for the decryption key, our solutions are an alternative to paying the ransom.

 

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Yes, in the vast majority of scenarios, RansomHunter was able to decrypt the ransomware files without paying the ransom. This is only technically feasible because of the in-house development of a technology capable of reconstructing the data in a complete and structured way.

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After the first contact and sending of the data, we will carry out a diagnosis of the files to check the extent of the damage caused by the ransomware, with which we can project the duration of the process and provide the quote.

Once the client has approved the quote, we begin the decryption process, using exclusive software that, with the help of our experts, can reconstruct the data.

Once the process is complete, we will double-check so that the client can verify the integrity of the recovered files (usually in a remote session).

Payment is only made once the client has validated the data.

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